MrM®: Multicom's Unique Solution for Providing True 24/7 Proactive Monitoring and Intervention - Making Hospitality HDTV Easy

 

How do we do it?
Multicom has developed a proprietary IP-based monitoring and correction system which interrogates every channel in the Mpro-HD® system every minute of every day in order to:
  • Detect errors
  • Provide automatic corrective action
  • Send predetermined electronic notifications


What does it do for the venue?
  • The guests receive error-free continuous TV programming
  • No set-top boxes are needed when an HD Pro:Idiom®-enabled TV set is used
  • Eliminated trouble calls to the front desk

MrM® - Multicom Remote Monitoring Services

Mpro-HD® and Multicom Remote Monitoring (MrM®) services include remote status and Quality of Service monitoring and servicing, including "virtual truckrolls", from the Network Operations Center In North America.
  • 24/7 Active Monitoring: Minute-by-minute current status and history for ALL of your Mpro-HD® hotel systems
  • 24/7 Issue Resolution: Nearly all issues resolved remotely and automatically
  • Web Portal and Smart Phone: 24/7 Hotel System Status in the palm of your hand
  • Historical data and graphs


MrM® Flyer

MrM® - Multicom Remote Monitoring Services Offered


 

MrM® Services Flyer